The capture and release model in the pool building industry refers to the common practice of pool builders completing the construction of a pool and then handing it over to a separate pool retailer for ongoing maintenance and servicing. This model often leads to misalignment and a lack of continuity for the customer, as the retailer may not have the same level of expertise or understanding of the pool as the builder. This can result in confusion and frustration for the customer, as well as potential issues with pool maintenance and warranty claims.
Environ Pools has recognized this issue and has taken a different approach. By aligning themselves with Pool Builders Pool Shop, they have created a seamless experience for their customers. From the moment the pool build begins, the customer is connected with Pool Builders Pool Shop and provided with ongoing support and education about their pool.
This unique approach ensures that the customer has a complete understanding of their pool and how best to maintain it. It also provides them with the peace of mind of knowing that they have a trusted partner to rely on for any pool-related needs. Rather than just being a set-and-forget process,
Environ Pools and Pool Builders Pool Shop create an ongoing relationship with their customers, offering 12 months of pool servicing and support.
The benefits of this alignment are significant. Customers can rest assured that their pool will be properly maintained and serviced, as the builder and retailer are working together. This eliminates any potential finger-pointing or confusion about who is responsible for pool issues or warranty claims. It also ensures that the customer receives consistent and knowledgeable advice about their pool, as the builder and retailer are communicating and collaborating.
Some additional benefits of Environ Pools and Pool Builders Pool Shop working together include:
- Streamlined Process: When the builder and retailer work together, they can create a more streamlined process for the customer. This means that the pool can be installed more quickly and efficiently, as both parties are on the same page and can coordinate their efforts effectively.
- Access to a Wide Range of Products: Pool retailers often have a wide range of products and equipment available. When the builder and retailer work together, they can ensure that the customer has access to the best and most suitable products for their pool.
- Cost Savings: Pool builders and retailers may be able to offer cost savings to customers when they work together. This could include discounted pricing on pool equipment, as well as bundled packages that include installation and maintenance services.
- Expertise and Knowledge: By working together, the builder and retailer can combine their expertise and knowledge to provide the customer with comprehensive advice and guidance. This means that the customer can make informed decisions about their pool and benefit from the combined experience of both parties.
- Full Service and Support: When the builder and retailer work together, they can provide full service and support to the customer. This includes not only the initial pool installation but also ongoing maintenance, repairs, and upgrades. Having a single point of contact for all pool-related matters ensures a seamless and convenient experience for the customer.
- Accountability and Responsibility: When the builder and retailer collaborate, they can hold each other accountable for any issues or concerns that arise during the pool installation or afterwards. This ensures that the customer’s needs are addressed promptly and effectively.
- Enhanced Customer Satisfaction: Ultimately, the collaboration between a pool builder and retailer aims to enhance overall customer satisfaction. By working together, they can provide a superior level of service and ensure that the customer’s pool remains in excellent condition for years to come.
Additionally, Environ Pools is taking advantage of innovative technology to further enhance the customer experience. With the ability to remotely monitor the pool’s water chemistry and other vital stats, Environ Pools can provide real-time information and recommendations to the customer. This includes monitoring pH levels, chlorine levels, temperature, and salinity. If any imbalances or issues are detected, the customer can easily order the required chemicals for rebalancing, which will be shipped directly to their door. This eliminates the need for the customer to leave the comfort of their backyard oasis and ensures that their pool remains in pristine condition.
Several advantages to Environ Pools diving into this technology and offering to their customers include:
1) Convenience: With remote monitoring, you can easily access your pool’s water chemistry data from anywhere, anytime. You don’t have to manually test the water or visit the pool to check the chemical levels. This saves time and effort, especially if you have a busy schedule or are away from home.
2) Real-time monitoring: Remote monitoring provides real-time data on your pool’s water chemistry. You can see the current levels of pH, chlorine, alkalinity, and other important parameters instantly. This allows you to take prompt action if any adjustments or treatments are needed.
3) Proactive maintenance: By monitoring your pool’s water chemistry remotely, you can detect any imbalances or issues early on. This allows you to take immediate action to correct the problem before it becomes more serious and potentially affects the water quality or the health of the swimmers.
4) Cost savings: Remote monitoring can help optimize the use of chemicals in your pool. With accurate and up-to-date information on the water chemistry, you can avoid over or under-dosing the pool, which can save you money on unnecessary chemical expenses. Additionally, by maintaining proper water chemistry, you can reduce the chances of equipment damage and extend the lifespan of your pool equipment, saving you potential repair or replacement costs.
5) Improved water quality: Remote monitoring ensures that your pool’s water chemistry is consistently balanced and maintained within the recommended ranges. This helps to keep the water clean, clear, and safe for swimmers, reducing the risk of waterborne illnesses or irritations.
6) Simplified maintenance: Remote monitoring can simplify your pool maintenance routine. Instead of manually testing the water and making adjustments, you can rely on the remote monitoring system to provide accurate data and even automate some of the tasks. This can make pool maintenance more efficient and reduce the likelihood of human error.
7) Peace of mind: Knowing that you can monitor your pool’s water chemistry remotely provides peace of mind, especially when you’re away from home or not able to physically check on the pool. You can have confidence that the water is properly balanced and the pool is in good condition.
Overall, remote monitoring of water chemistry for your pool provides convenience, real-time information, cost savings, improved water quality, simplified maintenance, and peace of mind. It can make pool ownership more enjoyable and help you maintain a clean and healthy swimming environment.
In conclusion, Environ Pools and Pool Builders Pool Shop have defied the traditional capture and release model in the pool building industry. By aligning themselves and creating a strong partnership, they have revolutionized the customer experience. With ongoing support, education, and remote monitoring capabilities, customers can enjoy the benefits of their pool without the stress and confusion that often comes with traditional pool building models. Environ Pools has truly set themselves apart by prioritizing customer satisfaction and creating a seamless and enjoyable pool ownership experience.